What happens if my card payment fails for a recurring service?

We'll Retry and Let You Know

If a recurring payment fails — an expired card, insufficient funds, or a bank decline — we'll automatically retry the payment and contact you to let you know there's an issue, rather than silently pausing your service.

What Happens If It's Not Resolved

In line with our terms, recurring services may be paused after 14 days of continued non-payment. We'd always rather resolve a payment hiccup quickly with you directly than let it escalate to that point, so do get in touch as soon as you notice or receive a failed-payment notice.