E-commerce
What happens if a payment fails or a customer has a billing issue?
Payment processing and disputes are handled by your payment gateway (like Stripe or PayPal) under their own terms — we can help you set up clear policies, but transaction issues sit with the payment provider.
Handled by Your Payment Gateway
Payment processing and disputes are handled by your payment gateway (like Stripe or PayPal) directly under their own terms — transaction-level issues, failed payments and chargebacks sit with the payment provider, not with us.
What We Can Help With
While we can't intervene in individual transaction disputes, we can help you set up clear store policies around refunds and failed payments, and make sure your checkout is configured to minimise avoidable payment failures in the first place.
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