Working With Us
Can I speak to you outside of business hours?
Standard support is during business hours, Monday to Friday. Emergency out-of-hours support is available on request for an additional fee.
Standard Hours
Standard support and communication runs during business hours, Monday to Friday, 9am to 5pm — this covers the vast majority of enquiries, project updates and support requests.
Genuine Emergencies
For clients on a maintenance plan, emergency out-of-hours support is available for genuinely urgent issues — like a site going down — charged at our emergency hourly rate. This is intended for real emergencies rather than routine questions that can comfortably wait until the next working day.
Still not quite what you needed?